It is the law for stores such as Sam’s Club to offer customers the opportunity to return goods that do not live up to expectations.
This article will explore everything you need to know about Sam’s Club return policy, including which items can and cannot be returned. Read on to find out more.
What Is Sam’s Club Return Policy?
Sam’s Club provides current members with a 100% satisfaction guarantee by allowing returns or exchanges on products with a few exceptions. Let’s take a deeper look into these exceptions.
How Long Do I Have To Return Products At Sam’s Club?
This is the fun part. Sam’s Club allows current members to return products at any time. While this may not ring true with every single product, it does cover the majority. Let’s take a deeper look into the return policy for different products.
| Return at any time | Any item that is not listed below |
| Return within 90 days | ElectronicsMajor Appliances |
| Return within 30 days | Commercial heavy equipmentMotorsports items |
| Return within 14 days | Cellphones (prepaid, postpaid, no contract) |
| No returns | Custom-made items gift cards PrescriptionsPrepaid cardsItems purchased through Sam’s Club Wholesale Trading Program |
| Check with your local Sam’s Club for the following items | Beer, wine, and spirit automotive tires and batteriesCigarettes, tobacco products Hearing aids Eyeglasses |
How To Return Items To Sam’s Club
You can return your item to Sam’s Club in one of the following ways:
Return in-store
To return an item in-store, simply take the products you wish to return to a customer service desk. You will need to have your original receipt and the debit or credit card you used to pay for the item.
Ship the item
To return items ordered online, complete the following actions:
- Locate the ‘Order Details’ tab
- Select ‘Return Item’
- Print the return label and attach to the package you wish to return
Remember to include the receipt for the item inside the package. Any refunds will be sent back to the card you used at the time of the online order.
Will I Need To Pay For Shipping And Delivery Charges?
Charges for shipping and delivery will only be refunded if the item received was faulty, damaged or an incorrect item was sent.
Returning Items Purchased From Sam’s Club Online
Purchases made from Sam’s Club online can be returned to any club for a refund unless stated otherwise. Customers are made aware of items that cannot be returned in-store when purchasing the product.
Can I Return Items To Sam’s Club Without A Receipt?
Obtaining your receipt for proof of purchase is highly recommended to make for a smooth return. While Sam’s Club does advise bringing along the original receipt, they also understand that receipts can often be misplaced.
If you do not have your receipt, Sam’s Club will do its best to process a return without it. If Sam’s Club cannot offer a refund, they will more than likely ask if you would like to choose a new product of an equal cash amount.
Whether or not you can return a product to Sam’s Club without a receipt is at the discretion of that specific store.
Can I Return Products To A Different Sam’s Club Store?
You may be glad to know that you can return products to any Sam’s Club store in any location. As long as you have the original receipt and the card you paid for the item with (if a card was used), then you will have no problems.
The only items you cannot return are items mentioned above in the article such as alcohol, tobacco, cigarettes, etc.
Can I Ship Items Back For a Refund That Were Purchased In-store?
Unfortunately, items purchased from a Sam’s Club store cannot be shipped back. Actually, that is not entirely true. They can be shipped back, but only through their online system. Returning online orders is quite a hassle and requires customers to print labels. Therefore, it is probably easier to return to a Sam’s Club store.
Can I Return An Item That I Have Opened?
Of course! Sometimes, particularly with electronic devices, you may not be aware of any defects until you plug them in. You don’t always need a valid reason for returning an item either, you may just simply not like the color!
What IS important when returning a product is that you have the product, the packaging (unless it has been torn to shreds), and the method by which you paid. It is also worth noting that the product must be returned with any items included with the product such as cable leads, paperwork remote controls, etc.
Can I Return Items Purchased In Bulk From Sam’s Club?
Products that are purchased in bulk cannot be returned to Sam’s Club unless they are faulty or damaged. To do this, the customer must provide photographic evidence within 72 hours of receiving a faulty or damaged order.
If a customer places an order to be shipped to a third-party facility or freight forwarder, then the customer is responsible for making sure the items arrive at the stated destination free from any damage.
The Final Say
Sam’s Club return policy allows products to be returned for a full refund at any time. There are a few exceptions, however, and products such as electronics, motorsports items, and cellphones have a certain time frame in which a return will be accepted.
If you want to return a product to Sam’s Club, you will need to have the original receipt with you along with the item itself (which should be unused and inside the original packaging if possible), and the card on which you made the payment if any at all. Having these items will make for a hassle-free return.
If you have further questions regarding Sam’s Club return policy, visit your local store or contact Sam’s Club via telephone or email.
References