Before heading to your local Walmart to return a product or acquire information, it is prudent to check when Walmart Customer Service is operational.
For most Walmart locations, the Customer Service desk is staffed from 8 in the morning to 10 at night throughout the week. If you do not find a Walmart employee at the Customer Service desk within the store hours, you can proceed to the checkout and ask another associate for assistance.
To find out the right time to visit Walmart to talk to a Customer Service representative, keep reading this handy guide!
How to Find Walmart Customer Service Desk Times?
Most Walmart locations open at 8 in the morning and close at 10 at night, which are also the times for the Customer Service desk. Usually, going to Walmart during these hours for personal assistance is a safe bet. However, this retail giant has almost 5000 stores open across the United States, and their timings can differ by location.
Thus, the easiest way to find the Customer Service desk timings is to use their Store Finder. This service can be used through their website or app. All you need to do is enter your ZIP code or city and state to find all the information about Walmart stores near your location.
Clicking on the store of your choice will give you their times (including different operational times for various services), phone number, address, and directions from your location. The times are updated directly by Walmart. Thus, they are reliable, and you can use them to safely visit the store to get assistance from the Customer Service desk.
If still unsure, you can call your local Walmart using the number found online through the store finder and confirm the Customer Service desk times from an in-store associate.
What to do if The Walmart Customer Service is Closed?
While Customer Service stays open within store hours, you may need assistance from a store representative after it has closed. In such a case, you have two options:
1. Call The Toll-Free Number
You can call the store’s Customer Service at 1-800-925-6278 (1-800-WALMART) or use the email option, which will direct you to another page where you can fill in the information accordingly.
2. Use The Live Chat
Alternatively, you can also use the Live Chat on the Walmart website after making an account. The chat option directs you to an automated support assistant, which may provide you with the information you need.
Keep in mind that many 24-hour operational Walmarts do not have a working customer service desk for the same duration in recent times.
What to do if The Walmart Customer Service Desk is Empty?
It is somewhat unlikely to see the Walmart Customer Service Desk empty during operational hours. However, in the rare case that you may not find an associate working the desk, you can ask for help from another employee. The easiest route is to go to the checkout counter and ask for assistance.
Is The Walmart Customer Service Desk Open Every Day?
The Walmart Customer Service desk is open seven days a week. Since Walmart is also open on most major holidays, this service is also available then. The only day when Walmart and its customer service desk do not operate at all is Christmas. The standard store policy is to close by 6 in the evening on Christmas Eve.
When are Other Popular Walmart Services Operational?
Walmart offers several other services like Auto Care Centers, Vision Centers, Pharmacy, and MoneyCenters. While these services typically operate till 7 or 8 pm from Monday to Saturday, the operational window is shorter by an hour or so on Sunday.
The best way to check when these (and other) services are operational at the Walmart near you is to use the Store Finder. Selecting the services for the store will redirect you to a dedicated page that will hold the specific times and the center’s phone numbers. You can also find such information using Google Maps once you enter the name of the Walmart store you wish to visit.
The Bottom Line
The Walmart Customer Service desk usually operates seven days a week from 8 to 10 pm. However, the working hours differ from location to location. The best way to ensure you visit the store when an associate at the Customer Service desk can help you is to use the Store Finder. The Store Finder not only provides you with the times of various services at the selected store, but it also has phone numbers.
The Customer Service desk is operational every day of the year apart from Christmas. With the varying times of different Walmart stores, the best course of action is to call the store in advance to inquire when to visit.